Customs Brokerage Supervisor

Tổng quan về công việc và trách nhiệm

Job Purpose Lead and execute customs brokerage and trucking operations to ensure compliance, efficiency, and service excellence. The Supervisor will directly handle customs declaration and trucking shipments, especially for cross-border and bonded cargo, while managing and developing the customs team. He/she will act as the key advisor to customers and internal teams on customs procedures — particularly for EPE, FDI, and manufacturing customers entering Vietnam - Customs Brokerage & Compliance • Supervise and directly perform customs declarations for import/export and cross-border shipments via Ecus Vnacss system with accuracy and compliance. • Execute customs clearance for trucking and bonded shipments across key borders (e.g., Huu Nghi, Lao Cai, Mong Cai, Noi Bai). • Ensure proper classification of HS codes, import/export duties, and preferential tariffs under FTAs. • Maintain updated knowledge of customs laws, decrees, and circulars to advise customers and internal teams. • Lead and participate in customs–trucking project implementation, ensuring smooth operation between Vietnam and China or regional countries. - Customer & Advisory Role • Provide expert consultation on selecting the right customs procedures for each shipment type (temporary import/export, bonded, EPE, etc.). • Guide new EPE/FDI customers through setup processes such as registering production base, defining inspection locations, obtaining inspection codes, and applying for specialized licenses or permits. - Product & Commodity Handling • Advise on the importation process for new commodities, including cases requiring testing, MOIT/MOH certificates, or quality conformity announcements. • Proactively communicate with customs authorities and other regulatory bodies for procedural clarification. - Leadership & Strategy Alignment • Lead and coach the customs and trucking team in alignment with WFS’s strategy for integrated cross-border logistics solutions. • Take ownership of customs–trucking projects from planning to execution, ensuring WFS standards of quality, speed, and compliance. • Develop and maintain a training plan for continuous improvement and professional development. - Vendor & Partner Management • Manage customs brokers, trucking vendors, and subcontractors to ensure service level, cost efficiency, and performance quality. • Work with overseas agents and vendors to execute key customs-trucking projects. - Collaboration & Stakeholder Engagement • Join sales and management teams in meetings with customers and vendors to discuss customs processes, cost structures, and solutions. • Support project bidding, pricing proposals, and customer onboarding with accurate procedural advice. - Reporting & Performance Tracking • Prepare monthly performance reports for the Branch Manager and Managing Director, including declaration volume, accuracy rate, vendor performance, and improvement plans.