Center Manager

Tổng quan về công việc và trách nhiệm

This role is for professionals who commit to results, thrive under pressure, and are ready to run a business unit that truly makes an impact. Your Role As a Center Manager, you will act as the mini-CEO of your center – setting strategy while staying close to the details. You’ll build and lead high-performing teams, drive business growth, and ensure every learner’s experience meets Apollo’s standards. Strategic Responsibilities - Plan, forecast, and review center performance on a monthly and quarterly basis. - Define sales & customer experience targets and adjust strategies to deliver growth. - Ensure strong cross-functional alignment with Academics, Operations, and Sales. - Shape the culture of your center, building a motivated and committed team. Operational Responsibilities (Daily/Weekly) - Track sales, service, and retention KPIs daily and weekly; act fast when numbers are off-track. - Monitor pipeline, customer feedback, and retention risks, then implement corrective actions. - Coach, train, and motivate staff to meet weekly performance goals. - Handle parent complaints and sensitive issues directly with professionalism. - Manage scheduling, staffing, and expenses to keep operations efficient and smooth.