Customer Service Engineering Customer Support Customer Service Engineering
- Together with team perform customer support before and after sale about all Panasonic representative machines or Panasonic’s partner devices such (KohYoung, Saki machine) activities: Installation, Maintenance, Support Production, Troubleshooting Issue, Conduct training, Overhaul, ...etc). - Windows person, roller visit Customers to build up relationship, follow up and troubleshoot issue / customer’s requirements. - Propose solution items, software or service package to enhance customers’ satisfaction. - Report directly to Service Assistant Manager/ Manager and higher level. Notice: - New members will be attended training at PFSAP/ PVPAD training center or On Job Training to improve knowledge / skills before handling activities.
- Bachelor’s Degree in Electrical/Mechanical or Mechatronic Engineering or related equivalent. - Experience of technical field about Maintenance and Repairing Panasonic SMT equipment. - Strong mechanical, electrical, electronic skills. - Able to work independently and work under high pressure. - Service mind characteristic. - Effective communication / reporting / training skill is must. - Foreign language: English is must. - Computer proficiency including software relevant applications.
Benefit • Competitive salary package • Health Care package from Panasonic Appliances Vietnam • Annual salary increase, bonus twice a year • 100% salary in probation time; languages allowance (English, Japanese & Chinese) • Many interesting training courses from Panasonic Corporate • Company bus pick up from Ha Noi, Hai Duong, Hung Yen, Bac Ninh • Average all Sundays & 02 Saturdays off per month • Various events such as travel, sports day, family day, annual event organized by the company, etc.
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