Windows Technical Support Engineer
Phúc lợi
Bảo hiểm nâng cao
Phụ cấp ăn uống
Cấp laptop
Tổng quan về công việc và trách nhiệm
The Engineer in this position will work with Microsoft's top technical support engineers in all time zones around the world to provide technical support services to Microsoft customers by telephone, e-mail and remote assistance, so as to ensure customers' continuous recognition and satisfaction with Microsoft's products and services. Every member of the project team is responsible for providing the best service and helping other members of the team grow rapidly. Build an effective platform so that every colleague can give full play to their best abilities, help others and build their own influence.
Kỹ năng và kinh nghiệm tối thiểu
- Fluent in English and Chinese (listening, speaking, reading, writing) - Interested in long-term development in the IT field - Preferred candidates with a computer-related major or IT work background - Excellent customer service awareness and communication skills - Fast learner with strong problem-solving abilities - Positive, cheerful attitude with a strong passion and cooperative spirit - Ability to accept shift arrangements and adapt to fast-paced, high-intensity work environments
Tại sao ứng viên nên làm ở đây
- Improve ability to analyze and solve problems: - Be a generalist familiar with cross-technology fields of Windows. - Collaborate with industry elites and product groups. - Practice language skills and communication skills: - Work in an English-speaking environment. - Communicate daily with customers and colleagues worldwide. - Provide customized training: - Effectively communicate with customers from diverse cultures and backgrounds. - Practice communication skills constantly in daily work. - Develop teamwork skills: - Collaborate with different teams daily. - Focus on teamwork, helping others, and building influence as keys to success. - Develop project management ability: - Collaborate with global teams to initiate and implement projects. - Help complete necessary training and improve work efficiency. - Identify customer concerns and assist product teams in optimizing products. - Cradle of hybrid cloud architects: - Gain familiarity with underlying On-Prem products and Cloud Architecture solutions. - Transition into hybrid architects. - Project development prospect: - Windows project has been expanding since its establishment in 2016. - Team scale has grown to over 160 members at forum, professional, and enterprise levels. - Rapid expansion of the top Premier business from Chinese mainland to Asia Pacific and some North American time zones. - Potential to cover global 24/7 business in the future, with significant development opportunities.
Về iTechWX
Conquer the Everest, Together with iTechwx. [Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure. [Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc. Company Profile/About us iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city. We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed. We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience.
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