Sales Team Leader

Tổng quan về công việc và trách nhiệm

- Identify and pursue new business opportunities in ocean freight FCL/LCL, liner logistics services, local services. - Conduct basic market research to understand customer needs and competitive offers in the local market. - Maintain a healthy sales pipeline and ensure timely updates in the CRM system. - Build and maintain relationships with existing and new clients to drive repeat business. - Conduct regular customer visits and calls to understand requirements and propose tailored freight solutions. - Prepare quotations, sales proposals, and presentations as needed. - Resolve customer issues promptly and ensure high satisfaction levels. - Sell the company’s core freight forwarding and liner services (ocean FCL/LCL, avia, import/export). - Develop clear value propositions and negotiate practical, win-win solutions with customers. - Collaborate with operations, pricing, and customer service to deliver accurate and competitive offers. - Provide regular sales forecasts and pipeline updates. - Track key accounts’ profitability and ensure deals align with margin guidelines. - Participate in recruitment interviews and onboarding activities as needed. - Coach junior team members on basic sales processes, documentation, and CRM use. - Help identify skill gaps and share best practices within the group. - Ensure data accuracy in the CRM and adherence to internal workflows. - Coordinate with other departments (CS, operations, finance) to resolve operational issues.