Customer Service English Customer Service Customer Care
The Role We are looking for a tech-savvy professional to provide training and helpdesk support to our new and existing client base. This is a critical role where you will act as the first point of contact for our clients, ensuring they get the most out of our software. Key Responsibilities: - Provide high-quality support to clients via phone, email, and live chat. - Guide clients on how to use our SaaS (Software as a Service) products effectively. - Troubleshoot technical issues and provide effective solutions. - Conduct remote training sessions for clients. - Manage support tickets using critical thinking to solve problems "outside the box.
- Experience: Minimum 3 years of experience in a Customer Service environment. - Industry Background: Previous experience supporting the use of a SaaS product is highly preferred. - Technical Skills: Tech-savvy with a genuine passion for technology and learning new systems. - Soft Skills: • Excellent English communication skills (verbal and non-verbal) • Excellent phone manner and written communication skills. • Strong critical thinking and problem-solving abilities. • Strong organizational and time management skills. - Equipment: Must have a reliable internet connection and a quiet home office setup suitable for handling calls. - Must be able to work on Monday – Friday, 8:30 AM – 5:00 PM AEST (Australian Eastern Standard Time)
- Be part of a fast-growing agency with a clear vision and a supportive team environment. - Make a tangible impact on the success of our real estate clients. - Opportunity to grow your skills and take on diverse design challenges.
will the company provide laptop?
Hi Khanh, no there will be no laptop provided
Hi team, uv có Ielts 7.0 thì có cần submit audio nữa không ạ
Hi Lucia, yes the candidate still need to submit their audio recording
Is the salary paid in USD or AUD? What type of contract will be signed with the candidate? Is there a probation period or training period? Could you also please share details about paid leave and sick leave or other benefits, if any?
Hi Hang, the salary will be offered in USD and paid in the candidate's local currency. The candidate will sign as a contractor with Aro Software. There will be a probation period, no additional benefits beside the one listed in the job description.