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The Role We are looking for a tech-savvy professional to provide training and helpdesk support to our new and existing client base. This is a critical role where you will act as the first point of contact for our clients, ensuring they get the most out of our software. Key Responsibilities: - Provide high-quality support to clients via phone, email, and live chat. - Guide clients on how to use our SaaS (Software as a Service) products effectively. - Troubleshoot technical issues and provide effective solutions. - Conduct remote training sessions for clients. - Manage support tickets using critical thinking to solve problems "outside the box.
- Experience: Minimum 3 years of experience in a Customer Service environment. - Industry Background: Previous experience supporting the use of a SaaS product is highly preferred. - Technical Skills: Tech-savvy with a genuine passion for technology and learning new systems. - Soft Skills: • Excellent English communication skills (verbal and non-verbal) • Excellent phone manner and written communication skills. • Strong critical thinking and problem-solving abilities. • Strong organizational and time management skills. - Equipment: Must have a reliable internet connection and a quiet home office setup suitable for handling calls. - Must be able to work on Monday – Friday, 8:30 AM – 5:00 PM AEST (Australian Eastern Standard Time)
- Be part of a fast-growing agency with a clear vision and a supportive team environment. - Make a tangible impact on the success of our real estate clients. - Opportunity to grow your skills and take on diverse design challenges.
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Is the salary paid in USD or AUD? What type of contract will be signed with the candidate? Is there a probation period or training period? Could you also please share details about paid leave and sick leave or other benefits, if any?