Senior Store Manager

Tổng quan về công việc và trách nhiệm

A. Business Management - Responsible for developing and implementing practical plans to achieve the retail store’s business goals; execute, monitor, and meet sales targets. - Analyze business data/information and propose appropriate solutions to develop or improve performance indicators. B. Product / Store Image Management - Ensure that store design and layout comply with company guidelines. - Responsible for planning weekly/monthly/quarterly sales activities and developing the store’s image. - Manage and control store inventory effectively. C. Human Resource Management - Train sales staff: Understand the importance of sales training and coaching to achieve company revenue targets. - Plan and allocate tasks efficiently within the store to ensure smooth daily operations. - Handle personnel issues, foster teamwork, and create a positive and productive working environment. - Participate in the recruitment process for store staff. D. Customer Service - Strictly comply with the company’s customer service policies at the store level. - Resolve and manage customer service issues to ensure customer rights and satisfaction.