Senior Broker Manager (Chinese speaker)

Tổng quan về công việc và trách nhiệm

1. Performance Management & Target Achievement - Fully responsible for achieving the team’s overall performance metrics (e.g., trading volume/value, number of new clients, commission revenue, customer satisfaction, etc.) - Monitor key business data, conduct in-depth analysis, promptly identify issues, and develop improvement measures - Optimize business processes and sales strategies to enhance per capita productivity and operational efficiency 2. Strategic Planning & Business Development - Develop and execute the broker team’s mid- to long-term business strategy, quarterly business plans, and OKR breakdowns, ensuring alignment with the company’s overall strategy - Conduct in-depth analysis of market dynamics, industry trends, and competitors to identify opportunities and expand new business channels and client resources - Drive the implementation of innovative business models and products/services to strengthen the team’s market competitiveness 3. Client Relationship & Service Quality - Ensure the delivery of professional, efficient, and compliant customer service to improve customer satisfaction and loyalty - Handle major client complaints and complex issues to maintain the company’s brand reputation 4. Cross-Department Collaboration - Work closely with product, risk control, compliance, spot/derivatives business, technology, and marketing teams to ensure smooth business operations and drive cross-functional project execution - Effectively coordinate resources and resolve obstacles encountered during business development