Team Leader - Sales (HN)

職務概要

Directly perform consultation, sales and customer care activities to achieve individual revenue targets, while organizing, guiding and monitoring the daily work of the assigned Sales team. Support the AM Topline in maintaining the pipeline, consultation quality, customer care and execution discipline, ensuring that the team achieves assigned targets and complies with VITA policies. Key Duties & Deliverables - Prepare and execute an individual sales plan; manage the pipeline, appointments and sales opportunities; achieve individual revenue targets in accordance with the applicable policy and assigned plan. - Receive targets and plans from the AM Topline; assign, follow up and monitor the team's daily activities; conduct shift briefings or team meetings; promptly report performance gaps and matters beyond the role's authority. - Identify customer needs, expectations and affordability; recommend suitable services based on approved information; clearly explain prices, terms, benefits and obligations; follow up with prospects to drive conversion. - Acquire new customers through approved sources; manage the customer portfolio; provide care before, during and after service delivery; follow up on repurchases, reactivation and referrals; receive and escalate feedback and complaints. - Guide employees on service knowledge, consultation skills, customer care procedures and CRM usage; observe, provide feedback and conduct on-the-job coaching; report training needs and performance observations to the AM Topline. - Coordinate with the AM Topline, Customer Service, Treatment, Medical and relevant teams to ensure continuity across appointments, consultation, service delivery and aftercare. - Ensure that the role holder and assigned team comply with pricing, discount, contract, payment, refund, confidentiality and ethical sales requirements; prevent pressure selling, mis-selling and off-contract commitments. - Maintain complete, accurate and timely CRM data; support the CM in consolidating reports on revenue, pipeline, new customers, retention and team performance; analyze gaps and recommend improvement actions.