Room Division Manager

職務概要

The Rooms Division Manager is responsible for leading and managing all Rooms Division functions, including Front Office, Housekeeping, Laundry, Linen, Porter, Public Area Attendants, and Staff House operations. The position ensures exceptional guest experiences, operational efficiency, optimal asset utilization, and the highest standards of cleanliness and accommodation services throughout the resort. JOB RESPONSIBILITIES 1. Rooms Division Operations Management - Lead and oversee the daily operations of Front Office, Housekeeping, Laundry, Linen, Porter, Public Areas and Staff House. - Ensure all Rooms Division activities are conducted in accordance with company standards, policies and procedures. - Coordinate closely with other departments to ensure seamless guest experiences. - Monitor room readiness, occupancy performance, service delivery and operational efficiency. - Drive continuous improvement initiatives to enhance productivity, service quality and guest satisfaction. 2. Guest Experience Excellence - Ensure all accommodation-related services consistently exceed guest expectations. - Monitor guest feedback, reviews and satisfaction trends to identify improvement opportunities. - Resolve guest complaints and service issues in a timely and professional manner. - Collaborate with Guest Experience and Operations teams to deliver personalized guest experiences. - Ensure VIP guests and special requests are handled effectively and professionally. 3. Housekeeping, Laundry & Linen Management - Ensure the highest standards of cleanliness, hygiene and presentation across guest rooms and resort facilities. - Oversee housekeeping productivity, room quality inspections and compliance with cleanliness standards. - Manage laundry operations to ensure quality, efficiency and cost control. - Control linen inventory, par levels, storage, distribution and replacement planning. - Minimize linen loss, damage and unnecessary operational waste. - Ensure proper management of guest amenities, uniforms and housekeeping supplie. 4. Public Areas & Porter Services - Ensure all public areas are maintained in excellent condition at all times. - Manage porter operations, luggage handling and guest transportation support services. - Ensure efficient and professional guest arrival and departure experiences - Coordinate with Engineering to address maintenance issues affecting guest areas. - Maintain resort presentation standards across all public spaces 5. Staff House Management - Ensure staff accommodation is safe, clean, comfortable and properly maintained. - Manage staff room allocation and accommodation arrangements - Monitor compliance with staff housing regulations and community living standards. - Coordinate maintenance and improvement projects for Staff housing facilities. - Support employee well-being through proper accommodation management 6. Budget, Asset & Inventory Management - Prepare and manage departmental budgets and expense control plans. - Monitor labor costs, laundry expenses, linen costs and operating supplies. - Control departmental assets, inventories and operational resource. - Ensure cost-effective operations without compromising service quality. - Identify productivity improvements and operational efficiencies. 7. Sustainability Compliance & Responsible Practices - Monitor and optimize energy and water consumption in guest rooms, laundry equipment, and public facilities through efficient SOPs (e.g., linen/towel reuse programs, smart temperature controls, and leak detection). - Manage linen life-cycles, chemical dosages, and wash cycles efficiently to minimize environmental footprint and extend asset lifespan. - Maintain sustainability and environmental hygiene compliance within Staff House operations (waste sorting, energy saving, and plastic-free living environment). - Educate, train, and engage Rooms Division staff on eco-lodge core values, green hospitality practices, and local environmental preservation.