Front Desk Operations Associate

職務概要

● Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed ● Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible ● Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities ● Respond to situations as they arise and manage guest conflict ● Hosting member gatherings for co-working space ● Assist with administrative tasks including copying, faxing, sorting and distributing mails, preparing meeting room ● Maintain reception area and all areas in a clean and tidy manner at all times ● Ability to work with financial department, reconciliation OTA, reconciliation with other service ● Ability to do the bi weekly report and other reports ● Ability to learn how to training the new staff as Junior Community Associate Additional Duties: ● Laundry: assist housekeeping with sorting company linen and terry as well as general cleaning/maintenance of the Hostel and Commercial Laundry facilities. ● Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision ● Room cleaning