Over 14 years of rich experience in the areas of BPO/KPO/Research Operations, Project & Process Management. I am currently working as VP - Operations, managing multiple recruitment & accounting projects. I am a thorough implementer with abilities in delivery & transitions management focusing on maximizing customer satisfaction, process compliance and quality; comprehensive experience in overseeing teams & projects. A result-oriented leader with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance. Proven abilities in team management, customer relationship management & effective crisis management.
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