BE Computer Science Graduate with 19 years experience in various fields like Business Development, Operations Management, Retail Merchandising & Recruitment. Result oriented senior business development expert with the ability to establish & lead firm wide operations, implement effective processes and standards, manage & lead teams, manage customer service & ensure customer retention, oversee compliance with regulations. Highly articulate, confidant and persuasive team-builder, able to motivate and communicate to achieve long-term sustainable development.Experience in learning new processes, implement action plans to increase operational metrics. Experience in Data analysis and making dashboards for business reviews. Experience in hiring and mentoring.Lateral thinker, with ability to instigate and manage change and analytical ability to recognize areas of improvement.Resourceful and competent to create win-win relationship with Customers coupled with proven acumen in managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.Ownership for primary functional responsibilities and for managing functions.Exhibiting a high degree of reliability and can be counted on to participate as required.Led prestigious projects and have been appreciated by Senior Management.
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