Reporting Analytics Operations
TIME BASIS TASKS DAILY - Conducts Product, Process or Upskilling trainings - Manage nesting activities - Assist operations as SME of the product when there's no classes WEEKLY - Conducts Knowledge Check and Identify training gaps - Touch base with stakeholders to identify any process changes or updates and help clarify and cascase information MONTHLY - Update and develop training materials to meet the best training practice for the project QUARTERLY - Formulate, initiate and conduct best practice training for the project based on actual performance of the team ANNUALY - Keep training records and database accurate and up to date OTHERS - Help and maintain the positive engagement with employees - Support the communication, education and execution of talent development policies and processes
Education - Completed Bachelors Degree in Engineering, Science Computer Science Experience - At least 2 years of professional experience in the BPO space. Handling blended campaigns (Voice, Chat, Email) is an advantage - Minimum of 1 year of experience in a training role Technical - Excellent computer skills with MS Office and familiar with Google Suites. - Content / Knowledge Management know-how and familiarity with platforms is a plus. - Experience with digital content production and ability to apply UX concepts to graphic design, photo-editing, and video production is not mandatory but definitely an added advantage. - Excellent communication and interpersonal skills - Excellent presentation skills - Coaching skills experience
Allowance - PHP 1500.00 monthly rice allowance from Day 1 HMO - Day 1 coverage + 1 free dependent - Optional to enroll one more (premium will be salary deducted) - 10 VL (earned monthly) - 10 SL (earned monthly) - Annual Leaves - 1 Birthday Leave - 3 Emergency Leaves (supporting docs required) from Day 1 - Other Govt-mandated leaves - Annual Leaves are available for Full-Time employees (probationary for 6 months before regularization) except for Emergency Leaves.
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