Customer Engagement Associate
ClosedCustomer Service
Vị trí
Số lượng còn trống
Phúc lợi
Laptop/desktop for works
Travel/company trips
Salary review
Others
Full social insurance
Flexible working time
Work-from-home policy
Tổng quan về công việc và trách nhiệm
Outbound Call Maestro: · Proactively engage customers with innovative outreach strategies, turning every interaction into an opportunity. · Unleash your creativity to surpass individual and company key performance indicators. · Develop an in-depth understanding of our products and services, becoming a subject matter expert. · Provide top-notch customer service with a personalized touch, whether over the phone or through email. · Demonstrate problem-solving wizardry, transforming customer queries into valuable opportunities. · Collaborate with the team, sharing insights and brainstorming ideas to elevate our performance. · Embrace exciting additional duties assigned by our forward-thinking Team Lead and Branch Head. FrontDesk Dynamo-Customer Service Extraordinaire: · Proactively manage front desk duties like a multitasking magician. · Identify, profile, and tier customers to tailor services to their unique needs. · Ensure seamless customer transactions and deliver top-notch service. · Juggle administrative duties, manage appointments, and register customers with finesse. · Prepare logistics and necessary materials for a smooth customer experience. · Embrace other exciting duties as assigned by the management team.
Kỹ năng và kinh nghiệm tối thiểu
· GCE 'O' level / Nitec / Diploma or equivalent qualifications. · 1+ year of experience in customer service/ engagement · Basic computer knowledge is essential. · Thrive under pressure, showcase that sense of urgency, and be a team player.
Tại sao ứng viên nên làm ở đây
ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Meal allowance & transportation allowance - Laptop - 100% salary from probation - Training from probation - Free learning of all courses on LinkedIn e-learning - Private insurance for employees from probation - SHUI is paid on total Gross Base salary - Annual performance review - Annual salary review - Lots of periodic company gatherings and events.
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