Customer Engagement Associate
ClosedCustomer Service
勤務地
総空席数
福利厚生
業務用ノートパソコン/デスクトップ
社員旅行
人事考課
その他
完全な社会保険
柔軟な勤務時間
在宅勤務ポリシー
職務概要
Outbound Call Maestro: · Proactively engage customers with innovative outreach strategies, turning every interaction into an opportunity. · Unleash your creativity to surpass individual and company key performance indicators. · Develop an in-depth understanding of our products and services, becoming a subject matter expert. · Provide top-notch customer service with a personalized touch, whether over the phone or through email. · Demonstrate problem-solving wizardry, transforming customer queries into valuable opportunities. · Collaborate with the team, sharing insights and brainstorming ideas to elevate our performance. · Embrace exciting additional duties assigned by our forward-thinking Team Lead and Branch Head. FrontDesk Dynamo-Customer Service Extraordinaire: · Proactively manage front desk duties like a multitasking magician. · Identify, profile, and tier customers to tailor services to their unique needs. · Ensure seamless customer transactions and deliver top-notch service. · Juggle administrative duties, manage appointments, and register customers with finesse. · Prepare logistics and necessary materials for a smooth customer experience. · Embrace other exciting duties as assigned by the management team.
必要なスキルと経験
· GCE 'O' level / Nitec / Diploma or equivalent qualifications. · 1+ year of experience in customer service/ engagement · Basic computer knowledge is essential. · Thrive under pressure, showcase that sense of urgency, and be a team player.
この求人に応募する理由
ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Meal allowance & transportation allowance - Laptop - 100% salary from probation - Training from probation - Free learning of all courses on LinkedIn e-learning - Private insurance for employees from probation - SHUI is paid on total Gross Base salary - Annual performance review - Annual salary review - Lots of periodic company gatherings and events.
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