Customer Service Specialist - Windows Product

Tổng quan về công việc và trách nhiệm

Microsoft Windows is a widely-used operating system that powers personal computers, tablets, and other devices. Known for its user-friendly interface and extensive software compatibility, Windows supports a broad range of applications, from productivity tools to entertainment. It offers built-in security features, such as Windows Defender, and integrates seamlessly with cloud services like Microsoft 365. The latest version, Windows 11, brings a refreshed design, improved performance, and advanced features, making it a versatile choice for modern computing needs. • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email. • Produce high-quality documentation and distribute it to the appropriate team members and technical lead. • Sticks to service responsibilities to reach high performance standards. • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.