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Dịch vụ theo từng Quốc gia
Maintenance Technical Support
-Being a representative for project-specific customer technical inquiries and issues that you will take ownership and bring resolution. -Ensure customer satisfaction in Project Support and Maintenance -Collect information and perform deep-dive analysis, diagnosis, and troubleshooting -Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues -Manages the status of issues raised and ensure they are resolved effectively in a timely manner. -Continually evaluate existing processes to streamline and enhance customer support activities. -Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations. -Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients. -Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases. -Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems -Generate reports and write documentation, e.g. maintenance guide, monthly case report
-Min Diploma in Information Technology/Computer Science/ Computer Engineering -Preferably > 1 year experience in IT Industry managing large-scale applications support -Strong technical development background and experience with full project lifecycle. -Pro-active, customer-focused, and comfortable dealing with clients/vendors directly. -Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. -Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey -Good interpersonal skills, resourceful, take ownership -Organized, meticulous, and able to work independently -Strong analytical and troubleshooting skills -Delivered B2B services effectively and efficiently, aware of service management preferred. -Preference given to vendor–based software delivery experiences. -Experience in Software Development and Microsoft SQL Server will be an advantage -Able to converse with mandarin speaking clients.
Benefits will be shared in details for successful candidates
![[HN/Hybrid] Technical Leader](/assets/img/male3.webp)
