Operation Director

Tổng quan về công việc và trách nhiệm

Role Functions: - Liaise with top management to make decisions for operational activities, set strategic goals and execute necessary actions within established timeline. - Cultivate and maintain strong relationships with clients, ensuring their needs and demands are met and addressing any concerns promptly. - Determines Client Operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. - Innovate operational mechanism including quality management system, talent management system and reporting system by utilizing new approach, new technology and/or new architecture. - Develops Operations systems by developing customer interaction and voice response systems, and voice/non-voice networks; utilizes planning and controlling implementations, and prepares Operations performance reports by collecting, analyzing, and summarizing data and trends. - Build a team that is self-sustaining and capable of continuous and proactive improvement activities lead by innovativeness and challenges - Plans and strategizes activities to meet business units financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. - Manages all resources which are required to maintain the existing business and, new or potential business, like human resources, facilities and systems with cost efficiency. - Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Develop new services and solutions based on customer insights, trends in not only the local market but also global market in order to provide better customer experiences and services with cost competitiveness. - Develop and maintain budgets and financial reports with revenue forecast by analysis between plan and actual, and verify invoices for Client to ensure any errors or delay in invoices. - Manage any kind of risks in entire company and prevent incidents which have business impacts.