Digital Sales Operations Manager (RTC channel)

Tổng quan về công việc và trách nhiệm

Customer Onboarding, Acquisition & Retention - Coordinate with sales to select the right outlet digital platform on boarding. - Drive customer acquisition, training, and retention through active customers/sales engagement. - Continuously capture and address customer pain points actively work with Telesales, Digital Sales, Sales, and VOC teams to improve customers’ satisfaction Digital Sales Performance Management - Track eB2B, eB2C, and Telesales performance to identify growth opportunities both revenue & volume. - Lead regular review cadences with key stakeholders on key KPIs (sales volume, coverage, ASO…) for quick action. Campaigns, Action Plans & Stakeholder Alignment - Conduct daily market observation and use Digital Sales and eB2C data to generate insights, design targeted campaigns, and propose actionable plans. - Tailor omni-channel plan to BU needs and align stakeholders including HO functions. - Support segmentation and proper utilization of digital touchpoints (B2B, Telesales, traditional order conversion). - Coordinate closely with Telesales Supervisors and Outbound Managers to solve the issues and improve performance digital sales Program Deployment & Execution - Oversee execution of Digital Sales, eB2C, and Telesales programs in-market. - Coordinate with regional DDTs, SS SubDist, distributors, and sub-distributors to ensure high-quality service in processing digital orders, fostering digital tools adoption and stickiness. - Manage deployment in non-B2B segments, ensuring smooth rollout and operational readiness.