Digital Transformation Executive

Tổng quan về công việc và trách nhiệm

1. Systems Operation 1.1. ERP (MS Dynamics 365 FnO) & CRM (MS Dynamics 365 CRM) - Maintain operations of ERP system - Support users with system issues - Train users per requested - Be System Administrator - Maintain Master Data - Renew annual license & process licensing payment - Analyze further user requirements & solution provision for system expansion - Lead IT partners to develop, test & deploy further system expansion 1.2. Microsoft 365 - Be System Administrator - Manage Users & Teams (create new, edit , deactivate) - Manage License (M365, Power BI) 2. Data Analysis - Analyze business data & create reports per requested from BoD/ LT - Work with cross-functional teams to understand data needs and provide analytical support - Track key performance indicators (KPIs) and measure the effectiveness of business strategies - Preferred tools: Power Query, Power BI 3. Automation Solution - Analyze user operation pain points as requested - Develop & implement automation solutions & processese to solve user pain points - Preferred tools: Power Automate, Power Apps 4. IT Infrastructure Management - Look after all IT infrastructure at all sites (HO, BD, CL, DN, HN) - Coordinate IT support vendors to perform infrastructure maintenance & reparation if needed - Plan/ Support line manager to plan & optimize CapEx & OpEx