ServiceNow Engineer

Tổng quan về công việc và trách nhiệm

As a ServiceNow Engineer, your role is instrumental in implementing computer system requirements by defining and analyzing system problems, and designing and testing standards and solutions. You will also play a crucial part in developing solutions by preparing and evaluating alternative workflows, interacting with users to gather requirements and provide technical solutions, guiding junior developers, and ensuring adherence to Agile development processes. KEY ACCOUNTABILITIES: • ServiceNow Solution Design: Design and deliver ServiceNow solutions with a technical architecture that ensures long-term success and complies with ServiceNow technical standards and leading practices. • Process Assessment and Optimization: Assess the organization's current processes and define future-state processes. Collaborate closely with architects within the organization to align business needs with technical solutions effectively. • Code Oversight and Unit Testing: Provide oversight and unit testing of code developed by partners or internal employees. Be prepared to deliver hands-on coding if needed. • Process Improvement: Review business processes to leverage the capabilities of the ServiceNow platform, aiming to improve and streamline business processes. • Complex Issue Resolution: Exhibit a strong ability to find solutions to complex issues. This includes identifying problems, gathering requirements, analyzing situations, evaluating possible solutions, and selecting the best course of action to solve the problem. You should be adept at troubleshooting technical issues effectively. • Documentation and Guidance: Guide business stakeholders and teams in completing essential documentation, such as business requirement documents for the technical aspects of the solution. Take responsibility for writing the solution design document, providing clear guidance for developers to follow and deliver. KEY PERFORMANCE INDICATORS: • Successful ServiceNow Changes: Drive ServiceNow-related changes with a high rate of success, ensuring that new solutions and features are seamlessly integrated. • Compliance: Ensure compliance with established standards, procedures, and processes in all ServiceNow-related activities. • Process Efficiency: Establish measurements and targets to enhance the effectiveness and efficiency of processes related to Service Management. • Project Support: Collaborate with cross-functional teams to support projects and initiatives that have a broad impact across the organization related to Service Management implementation.