Account Management Associate

Tổng quan về công việc và trách nhiệm

As an Account Management Associate, you will help develop Hive’s transformative health plan experience across SMEs by nurturing and strengthening Hive’s relationships with our accounts. As one of the pioneering members of the team, you will work closely with the other functions in continuously delivering user experience improvements and introducing best-in-class strategies and processes that will help Hive Health provide an unparalleled healthcare experience for Filipinos. Responsibilities As an Account Management Associate, your areas of responsibilities include: - Manage and grow relationships with existing accounts through facilitating onboarding sessions, conducting regular check-ins and business reports, and attending to day-to-day concerns - Lead the discussions and negotiations of contract renewals - Organize marketing initiatives such as webinars and newsletters that drive member engagement - Solicit feedback from accounts and incorporate these into product development and overall business strategy - Develop deep understanding of Hive’s product, as well as health plans and processes in the market - Support and coordinate closely with other functions to deliver an extraordinary user experience