Software Solution Consultant

職務概要

Solution Consulting Responsibilities - Identify and understand customer needs to recommend the most suitable software solutions. - Act as a bridge between clients and the technical team to ensure accurate understanding and effective implementation of requirements. - Participate directly in product demos, present software solutions, and support the sales process. - Follow up and support customers throughout the software implementation and usage phases to ensure satisfaction and efficiency. Technical Support & User Experience - Participate in testing, experiencing, and giving feedback for product improvements (software, web apps, mobile apps). - Guide customers in using the company’s products and services, handle minor issues, and coordinate with the technical team when needed. - Ensure customers receive consistent support from the consulting phase through post-sales service. Data Analysis & Solution Recommendations - Analyze data from the system to generate reports and propose improvements to enhance software efficiency. - Support the development of dashboards and periodic reports for both clients and internal teams.