Operations Customer Service Hospitality Management
Main responsibilities: - Customer Service: Reception, Check-In, Escort Guests to Their Room, Check-Out, Proactively Providing Information, Responding to Inquiries, Emergencies Handling and Reporting, Claim Handling. - Train partners, provide practical guidance, and ensure they perform daily tasks according to company standards and procedures Other tasks: - Achieving Sales Targets - Front Desk Accounting - Stock management: ensuring accurate stocktaking and maintaining safe inventory levels at all times - Activity Planning, Application, Execution, Close and Announcement: Tours and Events - Facility: Inspection, Maintenance, Upkeep, and Repairs - Plan, promote, implement, and closing on related quality improvement - Planning and conducting inquiries, comparisons, price negotiations, procurement requests, acceptance, and payment applications for various purchases Support tasks: - Control Costs According to Each Store - Management of the accounting and financial statements, collation, and preparation of documents for the operation of the Store - Collation and preparation of meeting materials & reports for proxy operations. - Hosting and reporting on internal meetings, collating meeting materials, and tracking. - Ensure Implementation of Strore`s Each Standards by Partners , and Report Deficiencies to the Manager - Acting as a liaison and responding to the public sector, reporting related matters - Regular and Irregular Reporting - Communication, Coordination, and Reporting with other Departments and Branches
- You are fluent in both written and spoken English, other languages (Mandarin, Japanese) are a great advantage Educational Background and Work Experience - Educational Background: Associate Degree, Bachelor's Degree, Master's Degree or Higher - Work experience: With more than 3 years of relevant work experience in the hotel and tourism industry. - Proficient in operating systems such as Word, Excel, PowerPoint, Outlook and accounting systems - Understanding the business models of hostels and hybrid hotels Professional knowledge and skills - Achievement of sales goals. - Practical financial and accounting processing. - Procurement inquiries, comparisons, negotiations, check, and supplier development practices. - Quality management in the service industry, customer service experience, and auditing practices. - Good communication skills on handling customer and partner feedback and dispute resolution.
- Base salary (9,5-13 million vnd/month) + commission - Insurance follows the government law - Promotion opportunities - Youthful working environment, leadership team, enthusiastic advancement and many advancement opportunities. - Other allowance
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