1. Making the documentation: • Reserve booking to airlines on time • Send the booking confirmation to customer on time • Track and trace shipment daily and keep update to client. • Work close with carrier to resolve any space problem if any • Communication with client/agent daily. • Following key account SOP and client specific SOP if any • Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy. • Complete billing process: issuing Debit Note/Credit note/SOA. 2. Handle document exactly: • Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly • Finish job file on time per month 3. External Complaint from customer: Take care customer careful & satisfy the customer requests 4. Internal Complaint from Customers: - Work closely with other Business Unit (BU) to get the full information to handle the shipment. - Support other BU to provide the best service to the customers
• Bachelor, college of Foreign trade economic, Logistics, Transportation, and International Business. • Knowledge of Transportation industry • Good at English • Good Computer skills (MS Office) • Good skill of Customer Service • Good with figures, responsible, careful, detail-oriented, and good at teamwork. • Basic knowledge on air cargo as per IATA rules and regulation
• 13th-month salary + bonus. • Full salary-based insurance and personal health insurance. • 100% salary during the probation period. • Special leave on your birthday. • Employee family bonding activities: Family Day, Happy Hour, Yoga Club at the company. • Training programs for career development. • Company trips and fun internal activities.
