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Technical Support Engineer (Microsoft Windows)

Technical Support Technical Support

Icon company 会社

iTechWX

Icon salary 給与
$800 - 1,200
Icon Location 勤務地
Ho Chi Minh
Icon Vacancies 総空席数
15 人

福利厚生

追加の健康保険 追加の健康保険
無料のランチとスナック 無料のランチとスナック
500.000 VND/month as food allowance
業務用ノートパソコン/デスクトップ 業務用ノートパソコン/デスクトップ

職務概要

1. Customer Issue Resolution & Responsiveness a. Drive the communication with the customer to ensure the customer has confidence on problem resolution. b. Define and understand the customer issue by creating the adequate reproduction scenarios. c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving. 2. Effective Communication & Collaboration a. Identify the right resource to collaborate with for tough & political hot problem. b. Collaborate with cross-group peers both proactively and reactively. c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate. 3. Training & Readiness a. Identify current knowledge deficiencies/training needs, as well as potential future needs. b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions). c. Make effective technical presentations, both internal and external. d. Provide documentation and mentoring to others within your technical specialty. e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs. f. Implement your development plan, actively seek development opportunities, and complete all scheduled training. g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans. 4. Operation Precision a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary. b. Use appropriate documentation and utilization and / or labor tracking methods to account for time. c. Manage and prioritize your workload while keeping team members and management appropriately informed. d. Participate in ad-hoc projects per management request or business need.

必要なスキルと経験

• At least 1 year of experience in Technical Support role or similar role • Leadership - Manages team’s daily operational excellence and handle technically challenging and politically hot customer situations. • Strong communications skills - Excellent spoken and written English communication skills. • Effective, polished interaction with customer to gather information. • Demonstrable troubleshooting skills • Cross-team collaboration • Logical and Critical thinking

この求人に応募する理由

- Competitive salary depending on experience - Social and Health insurance follow Vietnamese Law - Young & Dynamic Working Environment - International Culture - 100% on-site - Opportunities for professional growth

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