Medical Operations Associate

職務概要

About the Role As a Medical Operations Associate, you will be part of an innovative cross-functional team working to transform the delivery of patient care services in a fast-paced, entrepreneurial environment. This is a dynamic role involving both direct clinical patient interactions as well as driving operational excellence in patient’s care coordination. You will work closely with the Hive leadership to develop and manage healthcare provider relationships, facilitate differentiated patient care experience, and provide direct input into product feature improvements. Responsibilities - Facilitate establishment and management of Hive Health’s provider network relationships, particularly accreditations with dental providers - Review of patient availment and reimbursement requests in a timely and accurate manner - Support responses to patient inquiries related to their healthcare needs, coverage & benefits, and coordinate routing to accredited providers - Evaluate and identify improvements to the existing insurance operation processes - Support the company in relation to product development, business development, customer success, and other workstreams, as necessary