Support Engineer (Level 1)
Technical Support Technical Support Customer Support Linux
Chat
Phúc lợi
13th month salary
Full social insurance
Others
Travel/company trips
Performance bonus
Free lunch and Snacks
Extra health insurance
Flexible working time
Tổng quan về công việc và trách nhiệm
We are looking for a support engineer who can: - Communicate clearly via email, chat and phone with end users and technicians. - Record, maintain and update issues in the Incident Management system. - Keep customers informed on the status of their requests. - Resolution of level one issues - Following knowledge base articles and procedures. - Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions. - Escalate incidents to level2/level3 support. - Identify recurring issues.
Kỹ năng và kinh nghiệm tối thiểu
- Advanced English (in both spoken and written) - 1-2 years of experience in technical support or IT desk side support. - Understanding of the basics of Microsoft Server OS and Linux OS. - Network basics, such as TCP/IP, Ping, Trace Route. - Must be customer and detail oriented. - Be able to work in shifts: choose 1 out of 2 a day => 2.00 PM - 11.00 PM or 7.00 AM - 4.00 PM (Vietnam time) (For November - May) => 1.00 PM - 10.00 PM or 6.00 AM - 3.00 PM (Vietnam time) (For June - October)
Tại sao ứng viên nên làm ở đây
- Grab service for traveling to work - Compensation during night shift (Up-to 220 USD/month) - 13-month bonus & performance bonus - 100% salary on probationary period - Private health care package - Premium health care check - Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn - Festival and Birthday - Up to 18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days) - Team building - Free and un-limited snack, tea, coffee and by-choice request.
