Customer Success

Tổng quan về công việc và trách nhiệm

Recruitery is Vietnam’s leading talent referral-based platform for employers that are proactive about approaching the best talent through referrals. Recruitery allows companies to unleash the power of networks through one single platform. Over 1000 companies use Recruitery to assist their talent acquisition efforts. Over 20,000 headhunters have registered on the platform. In order for us to continue providing the best experience for our ever-growing user and customer base, we are looking for a Customer Success who helps us take good care of companies and recruiters/headhunters. - Keep employers informed at all times and provide answers to any questions regarding Recruitery. Helping collaboration between employers and recruiters/headhunters to achieve placements. - Work with employers to understand their recruiting demand. - Responsible for customer satisfaction - Build sustainable relationships of trust with employers and recruiters/headhunters through open and interactive communication. - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file legal documents - Go the extra mile to engage customers during the use of Recruitery platform - Remind employers of updating interview results and consult them to help attract more referrals - Receive and resolve inquiries from recruiters/headhunters - Support candidates referred from Recruitery during the interview process until the end of their probation - Support in screening and assessing candidates’ capacity (especially for IT candidates)