[Thai] Key Account/ Commercial Specialist

Tổng quan về công việc và trách nhiệm

1. Creation and Maintenance of Standard Operating Procedure ● To regularly document update, execute and communicate new policies or procedures to improve the current work scope’s Standard Operation Procedure (SOP) 2. Relationship Management (Communication) - Client: ● To ensure two-way constructive communication with the client in any required information exchange ● Monthly meeting summary to communicate a commercial, operational strategy for expectation management - Team and Upper Management: ● Communication with Supervisor, team members, and related departments for all Commercial / Operational related plans, strategies, execution, and alignment 3. Target Setting and Goal Hit ● Monthly breakdown of commercial and operational goal settings ● Yearly commercial strategy to be aligned with expected sales targets ● Monthly follow up with the clients on target-driven pipelines 4. Campaign Management ● Plan, prepare, and execute all commercial executions (Campaign mechanics, pricing strategies, campaign acquisition ● Segregate, define and justify campaign allocation with related commercial reasonings 5. Demand/Stock Management ● To ensure accurate inventory management from demand forecast planning ● To ensure timely stock inbound for stock availability ● Collaborate and communicate between external and internal parties to ensure streamlined information exchange in all inventory planning 6. Data collection and Reporting ● Consolidate, summarise and compile sales reports for both external/internal parties in a timely manner (depending on agreement) ● Consolidate, summarise and compile key account data (e.g. Page View, Conversion Rate, Basket Size, Follower Count) ● Weekly reporting to Supervisor / related team member if necessary ● Scheduling and presentation of performance reports to key account’s owners 7. Product Masterlist Management ● Accurate and constant updates on the product Masterlist details ● Plan, update, execute new format of Masterlist if necessary 8. Finance ● Consolidate, summarise and compile financial related reports for both external/internal parties in a timely manner (for e.g. Rebate report) ● Communicate with the finance team to maintain an accurate, timely, and healthy payment cycle 9. Client Acquisition ● To execute or assist in all tasks of new customer acquisition (lead generation, presentation, negotiation, onboarding, etc.) ● To perform administrative works related to new customer acquisition and client onboarding