Technical Writer (Software Documentation/Madcap)
ClosedDeveloper Content Writing Writing Software Microsoft Documentation
Vị trí
Số lượng còn trống
Phúc lợi
13th month salary
Salary review
Travel/company trips
Laptop/desktop for works
Performance bonus
Free lunch and Snacks
Extra health insurance
Full social insurance
Tổng quan về công việc và trách nhiệm
Duties and tasks include, but are not limited to: - Creating End-User Documentation - Interpreting existing business documentation and functional specifications to understand the key end user information, in co-ordination with internal resources (Developers, Training, Business Analysts, etc.) as needed - Considering the most effective formats for delivering content, such as general overviews, how-tos, detailed guides, and FAQs - Reviewing existing resources to determine if they can be reused or if they need to be recreated - Creating and/or revising content to ensure it is concise yet engaging and accessible to end users with non-technical backgrounds - Proof-reading documentation to maintain a high quality standard that maintains PanaCIM’s brand voice and style guide - Making content available in Madcap Flare - Utilizing the tools within Madcap to organize and publish content - Maintaining a cohesive look and feel between articles so end users can seamlessly navigate between topics - Note: in-depth training with Madcap will not be provided, so previous experience with this toolset is a significant asset Providing Recommendations and Expertise - Working closely with the PanaCIM Product Owner, Business Analysts, Development teams, and Training team, providing input into the design of the online knowledgebase as appropriate - When possible, providing insight into industry standards and best practices for creating and maintaining documentation
Kỹ năng và kinh nghiệm tối thiểu
- Experienced writing technical software documentation that targets a non-technical user audience - Obsessive about consistency and accuracy, with high attention to detail across all areas of work - Able to thrive and produce high-quality outputs in a timely fashion with limited oversight - Adaptable and able to maintain focus in a fast-paced environment where things can change quickly - Open-minded and proactive, focused on resolving problems and delivering results - A team player with good collaboration skills - Able to seek feedback and receive constructive criticism And have: - A minimum of 3 years experience as a technical writer creating web-based resources - Demonstrated capacity to produce excellent, clear, clean and accessible writing (samples will be requested) - Strong communication skills (written and verbal) - Ability to understand and communicate complex technical topics to non-technical stakeholders, both internally and externally - Good proficiency with MS Office - Experience with documentation publishing software
Tại sao ứng viên nên làm ở đây
Panasonic R&D Center Vietnam is one of the leading R&D Centers with the professional and friendly global working environment. We offered flexible and diversified benefits packages that ensure the best things for the employees. 1. Career Path Development - Clearly defined long-term multi-career roadmap; - Unlimited development & training opportunities (Language Training, Technical Training, Soft-skill Training, On-job Training, etc.) - Oversea business trips (Japan, China, Singapore, US, Mexico, EU, etc.) - The opportunity of experiencing with new technologies: cloud, sensors, mobile, etc 2. Work-life Balance - Flexible working time that supports work-life balance (Core time: 9:00-16:00; 5 days from Monday - Friday/ week) Flexible lunch time - Additional special holiday 3. Wellness - Well-protected with 24/7 personal accident and medical care insurance - Well-designed Annual Health Check-up program 4. Activities - Team-building activities; Birthday Party; Year-end party; Sport Day/ Family Day - Summer Vacation (Trip to famous tourist spots domestic/ overseas,…) 5. Cash Benefits - Attractive and competitive salary & bonus package depend on abilities, performance and competencies - Diversified allowance scheme 6. Physical Environment - Grade A Office with creative workplace and open space - Well-equipped facilities/ devices and professional working platforms
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