Operations Director
ClosedOperations Electrical Leadership Building Consulting Interior Design Construction Management Problem Solving Negotiation Analytical Communications
Vị trí
Số lượng còn trống
Tổng quan về công việc và trách nhiệm
In this role, you will manage the launch and the run of our operations, in Ho Chi Minh City. You will be a key leader in coming up with initiatives to drive growth and operational efficiencies. You will work closely with LEROY MERLIN Vietnam CEO and the leadership team. Prior to our platform launch, contribute to define and build our operations processes, in collaboration with all our teams (tech, marketing, product, supply, finance). In the run, ensure appropriate planning, development and execution of our Operations activities for both sides of our platform: - Customers: service request qualification, technical advice, operation support (scheduling, payment, guarantee, litigation),... - Professionals: qualification, enrollment, operation support (scheduling, payment, technical support,... ), training, community events,... - Perform data monitoring and analysis, and provide proper action plans based on our communities’ feedbacks and insights - Ensure strong partnerships within internal and external stakeholders to deliver high-quality work within timelines and budgets provided - Frequently update results and analysis of operations activities Recruit, develop and manage the Operations teams ; shape the organization including Customer Support Center, Professional Support Center, and Technical & Ops department
Kỹ năng và kinh nghiệm tối thiểu
You have a strong operational and analytical skills, as well as strategic business sense. You are able to pilot a large scope of activities, juggling strategic thinking with day-to-day operation management. Rigorous, demanding and always on time on your duties, you are obsessed with process optimization and customer satisfaction. - Minimum 7 years of experience in the construction field, building management, or any operation-intense environment related to housing - Knowledge on several technical domains such as plumbing, electricity, painting, etc… - Passion for the home, interior design and construction field - Entrepreneurial spirit : agility, creativity, perseverance, high involvement and self-management - Desire and motivation to work in a start-up environment - Hands-on leadership, with experience managing a large team - Advanced analytical, problem solving and conceptual skills - Excellent interpersonal, negotiation, communication & project management skills - Good command of written and verbal English & Vietnamese - Would be considered as key advantages : + Experience in a marketplace or a platform business + Experience in setting up new brands in Vietnam + Experience serving inhabitants to build and improve their homes
Tại sao ứng viên nên làm ở đây
- Competitive salary and bonus depending on experience - Sign-on bonus negotiable function of starting date - Competitive health insurance - Dynamic workplace : young, active and international work environment - Contribute to the exciting growth of a new business
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