Customer Service Executive

Tổng quan về công việc và trách nhiệm

As a Customer Service Executive, you will be responsible for coordinating and managing bookings while maintaining high standards of service. Your role will be pivotal in ensuring smooth communication between customers, principals, and internal departments. You will manage bookings from request to confirmation, ensure all necessary approvals are obtained, and handle any issues that arise during the process. Key Responsibilities: - Schedule Management: Update schedules and send them to customers upon request. - Booking Management: + Receive booking requests from customers. + Clarify and confirm booking details with customers, principals, or other departments, including rates, equipment availability, space, and approvals for special cargo (DG/OOG/RF). + Advise customers if further information, documents, or applications are needed to process the booking. - Booking Creation: + Create bookings in the principal's system. + Secure carrier bookings/space for both local and transshipment cargo. + Confirmation & Amendments: + Release booking confirmations to customers. + Handle booking amendment requests. + Send booking forecasts to the Operations team and feeder services. + Update principals or overseas agents upon confirmation or changes if requested. - Issue Resolution: + Solve problems related to bookings. + Send loading confirmations and delay notices when necessary. + Arrange transshipment import cargo to SEA countries.