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Community Director

Closed

Marketing Marketing Community Building Customer Service English

Icon Location Vị trí
Ho Chi Minh
Icon Vacancies Số lượng còn trống
1 persons

Phúc lợi

Full social insurance Full social insurance
Free visa and work permit Free visa and work permit
Others Others
https://www.youtube.com/watch?v=4Yv7cJWy2mI
Salary review Salary review
Once per year, depending on the PA result
Travel/company trips Travel/company trips
Laptop/desktop for works Laptop/desktop for works
Macbook Pro & Dell Laptop
Performance bonus Performance bonus
Achievable and up to %120 gross base salary per quarter
Free lunch and Snacks Free lunch and Snacks
Extra health insurance Extra health insurance
PTI, covering 2 family members
13th month salary 13th month salary
Also count probation time
Flexible working time Flexible working time
Work-from-home policy Work-from-home policy
2 remote days per week

Tổng quan về công việc và trách nhiệm

The Community Director’s focus will be developing the community to be a valuable asset for new and current users who are leveraging the Katalon platform by driving the creation of support material and knowledge sharing. Ensure positive, active listening and reacting to community feedback and connecting the Product and Marketing teams with these ideas. The Community Director’s main responsibility is growing the active usage and participation of the Katalon platform users and attracting the general testing communities: - Oversees the community platform strategy, roadmap, and success metrics - Develop the user community via different channels, forums, socials, and external testing groups - Nurturing the relationship and coordination with the groups of expert users, industry influencers, and thought leaders - Structure the community experience so that new community members quickly see the products’ value and increase the users’ engagement - Conduct online and offline events and campaigns by coordinating with domain experts, evangelists, and product team - Actively manage, evolve the Katalon Community voice & tone, monitor community health and brand alignment of the community users to the company’s common theme - Manage our educational program: Katalon Academy and our new product launch announcements, creating synergies in both those programs and the community - Leading, Mentoring, and Scaling of Community team members to further grow capability - Handle community crisis, coordinating with Product and Support team to handle major product’s issues - Responsible for enabling and delivering the Community function KPIs

Kỹ năng và kinh nghiệm tối thiểu

- Passion about being a community and customer advocate. You understand why customer voices are so important and thrive in finding innovative ways to support them - At least 5 years experience with same positions - Understanding of the B2B SaaS marketplace, and the confirmed routes to market utilized to reach business customers - Must be passionate about growing customer communities and engaging customers within them - Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment - Ability to work strategically as a proactive self-starter with independent decision making, driving rapid work delivery, and having a hands-on approach - Fantastic interpersonal skills, a great listener and is extraordinarily empathetic - An incredibly organized master multitasker

Tại sao ứng viên nên làm ở đây

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our words for it. Take a better look below! - Attractive compensation package including achievable Quarterly Performance Bonus and 13th-Month Salary - 19 Annual leave days and other supportive allowances - Flexible working time and place together with high-end working equipment - A-class office amenities provided by WeWork service including modern workspace design, - in-house entertainment facilities, and unlimited refreshments & snacks - Premium healthcare package for you and your loved ones - A company trip every summer, annual year-end party, team building activities, and so much more fun are waiting for you! Katalon is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.


Job Q&A

ứng viên expect 5.500 thì có okay không ạ?

Có thể nha bạn ơi, nếu profile thật sự phù hợp.

Ứng viên từng có kinh nghiệm 6 năm các vị trí marketing và User Acquisition manager cho Zalo, 5 năm làm CEO công ty agency, 11 năm trong ngành Marketing, hiện đang làm Community Director cho GDL JSC. Profile này có phù hợp không ạ?

Hi Vi, nếu tiếng Anh của ứng viên tốt (lưu loát và giao tiếp hiệu quả với stakeholders người nước ngoài) thì có thể phù hợp bạn nhé. Một điểm cần lưu ý là user community của Katalon sẽ khác biệt với các nền tảng khác: 1. Global environment 2. Tech User only

Khung lương cho vị trí này ạ

Hi bạn, range lương cho vị trí này từ $3000 - $5000 gross


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