Soni Arti34911

*An adept professional with over 15 years of multifunctional rich experience in UK & USA Recruitment and Sattafing RPO, KPO process Management, Process Improvement, Operations, Market research, Data analysis, Qualitative and Quantitative Surveys, Team supervision and Training etc. *Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in client and customer relationship management. *Process Management: Monitoring the overall functioning of departments, identifying,improvement areas and implementing adequate measures to maximize satisfaction level. *Implementing various new measures for process improvements like carrying out interdepartmental surveys for the same and allotting research time to the subordinates. *Interfacing and coordinating with Quality Team and Managers to ensure operational efficiency. *Looking after the important MIS systems with a view to apprise management of the process operations and assist in critical decision-making process. *Operations Management: Mapping requirements & coordinating in developing &implementing processes in line with guidelines. *Implementing quality standards for various operational areas; ensuring a high-quality of deliverable at the end of all work processes. *Team Supervision, Training and Management: Leading & monitoring the performance of employees to ensure efficiency in operations and meeting of individual & group targets. *Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. *An enthusiastic extrovert with effective communication. Realistic and driven to succeed and ability to retain & recall past experiences. *Keen and enthusiastic communicator with exceptional relationship management, problem-solving and leadership skills. Possess strong perseverance, commitment