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Customer Success Executive
Customer Service Customer Support Customer Service Customer Care
Benefit
Flexible working time
Other benefits
Yearly salary review
Travel/company trips
Laptop/desktop for works
Free lunch and Snacks
13th month salary
Full social insurance
Job Overview And Responsibility
- Own the client onboarding process: guide new employers through platform setup, feature walkthrough, and first-use support - Manage interview scheduling between employers, candidates, and headhunting partners - Handle day-to-day operational requests from the Account Manager team (data updates, follow-up reminders, document filing, etc.) - Keep employer records up to date: interview feedback, platform activity, account status - Respond to inbound queries from headhunting partners related to platform usage and submission process - Track and flag unresolved issues or SLA breaches to the relevant AM - Maintain documentation for CS processes and update SOPs as workflows evolve
Required Skills and Experience
- 1–2 years of experience in customer support, operations, or a coordination role at a tech startup - Strong follow-through: comfortable managing multiple open threads simultaneously without dropping the ball - Clear written and verbal communication in Vietnamese; working English (reading and writing) - Proficient with Google Workspace and comfortable learning new tools quickly
Why Candidate should apply this position
- Work directly with the COO and AM team — strong visibility for someone early in their career - Exposure to enterprise client operations and SEA-scale hiring workflows - Competitive salary with performance bonus - Free lunch, parking allowance, team building - Mid-year performance review
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