Attend all walk – in customer and help them with their queries regarding instant gold loans. ? I inform to other product like Gold coin, Money Transfer, NCD, Insurance, Gold bond, Air Ticket etc. ? Cross Selling and Up Selling to product ? Call to Old Customer and New Customer and inform to about the Product like Gold Loan, Gold Bond NCD, etc ? The Customer care associate is Responsible for receiving investigating and responding to all Customer inquiries regarding product services. ? The Customer care Associate will trouble shoot Problem and Coordinate with various internal Department to resolve the Problem trand Coordinate with various internal Department to resolve the Problem. ? Tracking and Reporting of Relevant Customer Care Performance Metria
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