Operation Manager

Closed

Operation Management

Vị trí

Hanoi

Số lượng còn trống

1 person(s)

Phúc lợi

13th month salary

Extra health insurance

Performance bonus

Tổng quan về công việc và trách nhiệm

– Develop and implement short-term and long-term strategies and plans for CS & Pricing department to improve – Manage overall customer service operation, service quality and management resources of customer relation – In charge of getting prices from shipping lines and domestic suppliers. – Research the market and evaluate the advantages of shipping lines, airlines, international agents and purpose – Propose to BOD about the working plan, development methods, product strategy building. – Maintain and expand relationships with customers & shipping lines/agents/suppliers, airlines, coleaders. – Guide & offer solutions to support CS & Pricing staff to give feedback to customers/shipping lines/agents/sup – Control and improve service quality by bringing service evaluation criteria. – Implement quarterly service evaluation to customers. – Research and training plan for new products: study how to handle, general concepts of new products. – Build and develop CS & Pricing process. Implement periodical evaluation of CS & Pricing processes and con – Develop goals and KPIs for CS & Pricing Department.

Kỹ năng và kinh nghiệm tối thiểu

1. Education: – Graduated from universities majoring in international trade, economics, maritime or other related majors. – Good knowledge of logistics or companies specializing in forwarder, transportation laws and regulations. – Good knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, custo 2. Working Experience: – 2 – 3 years of experience or more in the position of CS & Pricing manager in the forwarding or import-expo – Priority is given to strong experience of US route both sea/air. – Fluent in English. 3. Professional Skills: – Good pricing skills with profit-oriented minded. – Excellent Customer service skills with customer-oriented minded. – Good communication and interpersonal skills. – Innovative & creativity mindset to achieve better efficiency. – Strong problem-solving skills. – Good analyze and synthesis skills. – Good negotiation and persuasion skills. – Ability to work independently and under high pressure.