HR Professional with 12+ years of total experience working in HR Operations Service Delivery for a “Global HR Shared Services” BPO setting. Transitioned several Client HR Processes to Bangalore, India. Accountable for all General HR operations for the business unit: Recruitment, Onboarding, Induction and the New Hire orientation, Offer Generation, Background Verification, Medical Check initiation, Job Data Changes, Employee Relations, Payroll, Statutory Compliance, Employee Engagement, Vendor Management, Promotions (Domestic and International), Transfers (Domestic and International) (Expats and Repats), Employee Life Cycle Management, Leave and Absence Management and all HR Related Reporting – Dashboards, Metrics Reports on Daily, Weekly and Monthly basis. Consistently Achieved Record-high Customer Satisfaction Rankings, Improvements to the Bottom Line and Turnaround of Underperforming Operations and Standardization of the HR Processes. Experience in Operations Management, Client Servicing, Quality Assurance, Human Resource Management, Team Management, Performance Management, L&OD in the Global HR Shared Services (BPO Industry)
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