Contact Info: Email sirtrung2004@gmail.com; Mobile: +84 932 077 017 ? Experience in working at Robert Bosch Engineering, a MNC company with international standardized IT operation process, interacting with Bosch users globally, experience in leading ticket distribution and improving processes within the project. Two times ‘SPOT Awards’ with high appreciation for customer service. ? Project management :Leading project revamp network and report system at Christina’s in order to centralize network status report and improve guests experience. ? Leadership skill: empowering, motivating and delegating. ? Fast learner and technology savvy, passion and always keep updated with the latest technology trends. ? ITIL v3 Certified. ? Fluent English (Always on Top 10 of English tournament at Bosch among 1000 employees) Technical Skills: • Operating Systems: Win 2k3/2k8, Win XP, Win 7/Vista, Linux • Mail Systems: Exchange 2k3/2k8. • Database: MySQL. *Achievements: • “Outstanding performance” awards from 2010 -2013 • Two times spot award at Bosch • Recognized many times for providing excellent support service.
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