OS Team Lead

Job Overview And Responsibility

The implementation + O&S team lead plays a crucial role in continuously enhancing and expanding the features of platforms provided by ST eSERV. This position involves identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. Collaborating closely with customers, partners, and vendors to create a cutting-edge learning ecosystem. The implementation + O&S team lead is responsible for demonstrating a deep understanding of the Training and learning platform and staying updated with new learning technologies to provide informed recommendations. This role requires a blend of technical expertise and innovative thinking to ensure the platforms meet the evolving needs of users and stay at the forefront of educational technology advancements. The primary roles of the implementation + O&S team lead are to: Platform Development and Troubleshooting •Overseeing the develop new functionalities and troubleshoot existing features on ST eSERV platforms. •Assist customers with functionality issues and provide technical support as needed. •Perform regular maintenance on customer platforms, including upgrading OS, modules, and applications. Cloud Deployment and Maintenance •Deploy and manage applications using AWS or equivalent cloud services such as EC2, ECS, EFS, ElasticCache,RDS, and S3. •Ensure regular updates and maintenance tasks are performed efficiently. Automation Development •Develop and maintain automation scripts and workflows to enhance platform functionality, streamlineprocesses, and improve efficiency across various aspects of the development lifecycle. •Collaborate with cross-functional teams to identify opportunities for automation and develop solutions thataddress business needs and technical requirements. •Design and implement automated testing frameworks and procedures to ensure the quality and reliabilityof software applications. Technology Integration and Solution Design •Research and acquire new and cutting-edge technologies to enhance platform capabilities. •Transform design concepts into concrete solutions by collecting business and system requirements, writingspecifications, and developing project schedules and rollout plans. • Deliver solution designs and proof of concepts (POCs) as needed. • Ensure long term architectural and performance strategies are considered in all design and coding solutions. • Write clean, efficient code and complete thorough documentation and unit tests for systems and applications. • Convert project specifications and procedures into detailed logical flow charts for coding. Quality, and Performance Optimisation •Collaborate with Quality Assurance (QA) teams during the testing process and review QA documentation toensure high quality deliverables. •Develop, maintain, and follow design and development standards and documentation. •Plan, develop, test, and implement software upgrades and new features. •Participate in regular reviews and retrospectives to continuously improve development processes andoutcomes. •Participate in incident response and postmortem activities to identify and address the root causes of issuesand prevent future occurrences. •Continuously monitor and optimise platform performance to ensure fast, reliable, and scalable solutions. •Implement and adhere to security best practices in all development and deployment activities to protectcustomer data and platform integrity. •Recommending methods of improvement and seeing that actions are implemented on time for servicedelivery upgrades. •Leading personnel management, including staff recruitment, performance assessment, training, andmentoring.