Logistics Operation

Job Overview And Responsibility

I. PURPOSE OF POSITION: The primary function of this role is to support the Sales Team by engaging with customers, processing orders, and coordinating logistics. II. RESPONSIBILITIES: 1. Client Order Management: • Upon receiving client inquiries, check the availability of manpower to assess if the order can be fulfilled within the required time frame. • If unable to fulfill the client's order on time, communicate directly with the Sales Personnel to resolve issues. 2. Logistics and Supply Chain Coordination: • Manage flight and client activities, including planning, scheduling, and tracking shipments. • Ensure proper handling, storage, and transportation of goods in line with company standards. • Work with third-party suppliers, vendors, and carriers to ensure seamless operations and timely delivery. 3. Quality and Delivery Planning: • Establish a Quality Plan or Control Plan to ensure operations meet necessary standards and client expectations. • Develop a Daily Delivery Plan and issue instructions to Operators to carry out tasks according to established timelines and quality standards. • Address client complaints promptly and work towards a resolution. 4. Communication and Coordination: • Maintain effective communication with both internal teams and external stakeholders to ensure smooth execution of tasks. • Collaborate with other departments to address any issues that might disrupt scheduled operations. • Assist the admin department with any inquiries related to OBC operations. 5. Documentation and Reporting: • Prepare and maintain operational reports. • Ensure all documentation related to operations, shipments, and logistics is accurate and up-to-date. • Provide regular updates and reports to management on operational performance and improvements. • Record training as per the Training Procedure, ensuring all records are up-to-date and compliant.