Customer Support Specialist
Customer Support
Phúc lợi
Full social insurance
Salary review
Travel/company trips
Laptop/desktop for works
Performance bonus
Free lunch and Snacks
Extra health insurance
13th month salary
Flexible working time
Work-from-home policy
Tổng quan về công việc và trách nhiệm
Respond to customer inquiries and provide technical assistance via various communication channels. Troubleshoot and resolve customer issues and document solutions. Collaborate with cross-functional teams to address customer needs and improve product functionality. Maintain knowledge of our products and stay up-to-date with new features and enhancements. Contribute to the development of support resources, such as knowledge base articles and FAQs--
Kỹ năng và kinh nghiệm tối thiểu
1+ year of experience in a CS or product management role Strong command of English for effective communication and presentation skills Demonstrated self-starting and supportive team spirit Ability to multitask and excel in a fast-paced environment Ability to work independently and collaboratively in a team environment Technical aptitude and ability to learn new software and tools
Tại sao ứng viên nên làm ở đây
Build a global SaaS product with a talented team who built large-scale systems at Google, QASymphony, Katalon, Kobiton, etc. Competitive salary and many benefits, including health insurance, flexible hybrid working mode Beautiful office in HCMC with unlimited coffee & snacks.
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