Customer Support Specialist
Customer Support
Benefit
Full social insurance
Salary review
Travel/company trips
Laptop/desktop for works
Performance bonus
Free lunch and Snacks
Extra health insurance
13th month salary
Flexible working time
Work-from-home policy
Job Overview And Responsibility
Respond to customer inquiries and provide technical assistance via various communication channels. Troubleshoot and resolve customer issues and document solutions. Collaborate with cross-functional teams to address customer needs and improve product functionality. Maintain knowledge of our products and stay up-to-date with new features and enhancements. Contribute to the development of support resources, such as knowledge base articles and FAQs--
Required Skills and Experience
1+ year of experience in a CS or product management role Strong command of English for effective communication and presentation skills Demonstrated self-starting and supportive team spirit Ability to multitask and excel in a fast-paced environment Ability to work independently and collaboratively in a team environment Technical aptitude and ability to learn new software and tools
Why Candidate should apply this position
Build a global SaaS product with a talented team who built large-scale systems at Google, QASymphony, Katalon, Kobiton, etc. Competitive salary and many benefits, including health insurance, flexible hybrid working mode Beautiful office in HCMC with unlimited coffee & snacks.
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