Sales and Service Engineer

Job Overview And Responsibility

• Executes field service activities such as installation and commissioning of new machine, maintenance, repair, trouble shooting and technical consulting at customer site base on applicable processes and guideline • Provide training to customer for operate & maintain the machines • Handle existing customer & identify new customer in defined market segment • Achieve sales target for new machine, spare parts & service contract set by management in assigned area. • Monitor customer, competitor activity & gather general market information and feedback to headquarter • Prepare quotations, documentations and whenever required, take the lead for direct project related customer communication • Create and maintain strong customer relationship with top notch customer service • Ensure Code of Conduct compliances Authority to decide (Authority to grant discount, signature authority, authority according to policies, etc.) • Decide and acts on local discount in consultancy with supervisor and according to global discount guidelines. •Act to gather information and advice from specialists and communicate with the customer •Act in order to achieve high data quality and up to date CRM database •Act and decide on relevance of service products and consult customers accordingly •Acts on executing field service activities •Acts on executing helpdesk duties and technical customer consulting •Enforce Code of Conduct within the organization