Engineering Manager

Job Overview And Responsibility

1. People & Performance Management - Lead and mentor the team to achieve high-quality performance and professional growth. - Conduct weekly 1:1 meetings to discuss workload, collaboration, well-being, and relocation readiness. - Identify and support underperforming members through structured improvement plans. - Maintain high retention by keeping top performers engaged and recognized. - Prioritize team morale and individual well-being during long-term overseas assignments. - Weekly 1:1 Agenda includes: Working hours, collaboration, blockers, relocation, and additional needs. 2. Daily Work Management & Quality Control - Host daily standups (aligned with Vietnam/US time) for consistency, transparency, and accountability. - Ensure each member reports daily updates: task, collaboration, assistance, risks. - Conduct daily quality reviews using AWS Workspaces and Azure DevOps Boards. - Review code progress regularly and require weekly demo sessions. - Maintain visibility and ensure continuous delivery quality. 3. Project & Delivery Management - Oversee all project activities from planning to delivery, ensuring schedule, quality, and budget adherence. - Coordinate with Product Owners and leadership for sprint goals and priorities. - Identify risks early and implement proactive mitigation actions. - Ensure documentation, reporting, and discipline across all deliverables. 4. Technical Leadership - Provide technical direction and review for Customer-related systems and integrations. - Participate in design discussions, code reviews, and solution evaluations. - Reinforce best practices: CI/CD, unit testing, and documentation. - Lead modernization and automation initiatives to enhance productivity. 5. Communication & Stakeholder Collaboration - Act as the primary liaison between Vietnam team and U.S. team. - Establish and enforce clear communication protocols for project updates. - Report daily technical updates and weekly personnel summaries to leadership. - Escalate critical issues immediately to Customer or CTO - Discuss and align all proposed changes with CTO before execution. 6. Organizational Contribution - Contribute to Bestarion engineering culture of accountability and improvement. - Support recruitment and onboarding of new engineers. - Facilitate knowledge sharing, training, and alignment across teams. Key Performance Indicators (KPIs) Category KPI Example Delivery ≥95% tasks delivered on time and within customer acceptance criteria Quality <3% post-release defects; 100% code reviews completed Engagement ≥80% engagement; <5% voluntary turnover; 100% 1:1 completion monthly Communication 100% daily updates submitted; 0 missed standups Client Satisfaction ≥9/10 Improvement ≥1 coaching or process improvement initiative per quarter