Technical Support Engineer

Job Overview And Responsibility

- Technical Enablement & Training – Develop and execute training and assessment programs to enhance pre-sales and post-sales capabilities for local partners in Malaysia on products such as ZW3D and ZWCAD. Establish tracking records to monitor progress and empower partner growth. - Sales Pre-Sales Support & SOP Extension – generate pre-sales solutions and deliver product value demonstrations for end customers in Malaysia s manufacturing (MFG) industry, targeting products including ZW3D and ZWCAD, to drive business process advancement. And finally Enable to the Local Partner like Point 1. - Product Application, Implementation & SOP Extension – Lead the deployment of ZW3D, ZWCAD, and related products for key accounts in Malaysia, including product onboarding, application training, and after-sales guidance. Coordinate with additional technical and R&D resources as needed to ensure successful implementation for local key accounts. And finally Enable to the Local Partner like Point 1. - Localization of Technical Resources – Adapt headquarters standard technical resources to fit the specific characteristics of the Malaysia market, and develop local industry solutions, among other localization initiatives. - Marketing Event Support – Provide technical support for marketing and promotional campaigns for ZW3D, ZWCAD, and other products in Malaysia. This includes identifying product highlights and value points tailored to local market needs, and collaborating with the marketing department to produce promotional materials. - Team Mission Collaboration – Collaborate – with colleagues in teamwork to achieve the common target.