Renewal Sales Specialist

Tổng quan về công việc và trách nhiệm

This Renewal Sales Specialist position will be responsible for executing on the sales strategy related to any renewals, including H/W maintenance, Software licenses, services, SaaS and cloud solutions across Vietnam market. This individual will be responsible for keeping the renewal rate at as high as possible and work closely with the client manager and Sales admin to identify and execute upsell strategies at the point of renewal. Future expectation is to build and manage a team of renewal specialist that will potentially include inside sales as well. Great opportunity to grow within the organization and make a difference to business growth. Expected Responsibilities • Managing the different facets of service and support renewals • Preparing the renewal notification, quotations, invoices, and close the orders on time. • Contacting partner / clients directly to negotiate terms and conditions and render renewal contracts • Positioning services and escalating pain points to the Sales and Customer Success team • Forecasting trends and suggestions on how those trends can enhance retention rates • Bridging between Sales, Technology partners and management team as appropriate. • Refining renewal strategies that proactively engage a client in chopping the churn rates • Augmenting the upsell and cross-sell opportunities • Working with the technical /Presales and Product teams to receive feedback on the growing requirements of a customer • Meeting the desired goals and establishing metrics